Significant Internet Failure Affects Dozens Sites and Mobile Apps

A large-scale online disruption has affected numerous online platforms and apps worldwide, and users reporting issues getting online following issues at the online infrastructure service.

The disrupted services encompass Snapchat, the gaming platform Roblox, Signal, and Duolingo, as well as several Amazon-operated platforms such as its primary shopping platform and the Ring device manufacturer.

Throughout Britain, Lloyds bank was affected in addition to its subsidiaries Halifax and the Scottish bank, and further notifications of difficulties accessing the HM Revenue and Customs online portal on Monday morning. Furthermore across the UK, multiple Ring device owners used networks to complain their home gadgets were failing.

In the UK alone, reports of problems on particular apps ran into the tens of thousands for each app.

Officials confirmed that the issue started in the eastern region of the US at the cloud division, a unit that offers essential internet infrastructure for numerous companies, who lease capacity on AWS infrastructure. Amazon Web Services is the biggest global online services platform.

Just after the start of the day (PDT) in the US (8am BST), officials reported “higher error rates and latencies” for the cloud services in a region on the east coast of the US. The cascading impact appeared to affect services worldwide, and the problem monitoring service indicating outages with the same sites in multiple continents.

The monitoring service Thousand Eyes, a service that monitors online failures, further indicated a rise in problems on that morning, with many of them situated in the state of Virginia, the region of the eastern US data center where officials confirmed the outage originated.